Monthly Club FAQ
Hi There!
If the below doesn't answer your question, feel free to reach out on HibaHudaStore@gmail.com
Q: Where do I receive my discount code and passwords?
After checkout, you’ll receive an email with a digital download image containing your code for the month:
- Check junk/spam if you don’t see it
- Downloads are available only when the shop is not locked
- The file can only be downloaded once, so please save it
- If you lost it you can email us, we’ll try to help!
Q: Why didn't the discount code work on ______ product?
The code works on all HibaHuda.com items, except:
- Club subscriptions
- Exclusive Store items
If an item doesn't belong in either of these categories and the discount still doesn’t work, please reach out 💪
Q: My "Manage Subscription" link expired!
Manage Subscription links expire in 24 hours, but no worries! Please request a new one from this page!
Q: Can I cancel my subscription?
Of course! You can cancel at any point before a renewal to avoid the next month's charge:
- Canceling does not refund a month you’ve already been charged for
- It stops future charges only
If the shop is locked when you wish to cancel, please email us!
Steps to cancel:
- Access your "Manage Subscription" portal sent in your welcome email (if it's expired - you can request a new one here)
- Click on the "Cancel Subscription" button
- Click "Cancel Subscription" again when asked to confirm
- Done!
Q: My renewal payment failed (ex: declined card) — Did I just lose my subscription?
Not immediately!
- All members receive a reminder email 7-days before renewal
- Please take that time to make any updates to your payment method, if needed.
- If payment still fails on the 1st, you’ll be notified via email too. You can attempt to fix the issue before an automatic retry happens on the 2nd!
If the second attempt fails, the subscription is canceled.
You can edit your payment method from the "Manage Subscription" portal sent in your welcome email (if it's expired - you can request a new one on this page) using the following steps:
1- Click on the "See More Details" button
2- Scroll down and click edit in the "Payment Method" Section
3- Click "Send Email" when prompted, then follow the email directions to update your info!
1- Click on the "See More Details" button
2- Scroll down and click edit in the "Payment Method" Section
3- Click "Send Email" when prompted, then follow the email directions to update your info!
Q: What are my responsibilities as a club member?
Please:
-
Monitor your payments and fix failed charges promptly
-
Stay up to date with this page and shop policies: Allowing your subscription to renew means you agree to the policies.
Thank you for wanting to join the club ♡
We reserve the right to handle requests case by case as needed.
We reserve the right to handle requests case by case as needed.