Monthly Club FAQ

 Last updated: Jan-10-2026

Hi there!

By joining the club, you’re not only getting fun monthly rewards — you’re also supporting our ability to keep creating new designs. Thank you for being here ♡

If your question isn’t answered below, feel free to email us at HibaHudaStore@gmail.com.


FAQs

If the below doesn't answer your question, feel free to reach out on HibaHudaStore@gmail.com !

Q: What do  "exclusive" and "limited edition" mean? 

  • Limited Edition (LE): That exact pin variant will never be remade after in-hands drop.

  • Exclusive: For at least one year after a club pin is revealed or a listing is added to the exclusive store, the item will only be available to club members (via subscription or Exclusive Store) or at conventions/markets

Each tier also has limited seats: If a tier sells out, you’ll need to wait for a spot to open and hope what you want didn't sell out! 

Q: Where do I receive my discount code and passwords? 

After checkout, you’ll receive an email with a digital download image containing your code/passwords for the month.

  • Check junk/spam if you don’t see it
  • Downloads are available only when the shop is not locked
  • The file can only be downloaded once, so please save it
  • If you lost it you can email us, we’re happy to help!
Q: What is the Exclusive Store? Where can I find it? 

It’s a special collection where anyone can view items, but only members with the current password can purchase. You can access it via the store main menu, through this direct link here, and even from our "Shop by Category" collections!



Q: Why didn't the discount code work on ______ product? 

The code works on all shop items, except:

  • Club subscriptions
  • Exclusive Store

If an item doesn't belong in either of these categories and the discount still doesn’t work, please reach out 💪
Q: I placed another order on the shop - Can I merge it with my club preorder to save on shipping? Can I merge two club months together?
Usually, yes — as long as the order hasn’t shipped yet. Email us ASAP on hibahudastore@gmail.com with your order numbers and we’ll check (handled case-by-case). 
Q: My "Manage Subscription" link expired! 
Manage Subscription links expire in 24 hours, but no worries! Please request a new one from this page!
 
Q: Can I cancel my subscription? 
Of course! You can cancel at any point before the shop is locked at the end of the month to avoid the next month's charge:
  • Canceling does not refund a month you’ve already been charged for
  • It stops future charges only

We aim to reveal next month’s rewards on Instagram @hibahudateam before lock-down so you can decide if you want to cancel, stay, or change your tier! In the case that we did not share in time for some reason, we will offer alternatives such as emailing us for changes/cancelations even if the shop is locked. 

Steps to cancel:
  1. Access your "Manage Subscription" portal sent in your welcome email (if it's expired - you can request a new one here)
  2. Click on the "Cancel Subscription" button
  3. Click "Cancel Subscription" again when asked to confirm
  4. Done!

⚠️ If you have multiple subscriptions and only want to cancel one, email us instead to avoid losing other spots.

    Q: Can I change my selected tier? 

    Yes, as long as seats are available. To switch tiers:

    1. Cancel your current subscription (see the question above)
    2. Purchase the new tier when the shop is open

    ⚠️ New subscriptions charge immediately and give you the current month’s rewards, so timing matters: 

    For example, if you were subscribed in the Rose tier in January and you wanted to downgrade to a Seedling tier for February: You should cancel you Rose subscription before the lock-down of January, then sign up to the Seedling tier after the shop reopens in February!

    Q: What if I don't like how the pins turned out? 

    Before shipping, we’ll email photos/videos of the final pins. You may email back to cancel the physical preorder if you’re unhappy! However, an amount equal to the Sprout tier is non-refundable since digital rewards are already delivered. Thanks for understanding ♡ 

    Q: My renewal payment failed (ex: declined card) — Did I just lose my spot? 

    Not immediately!

    • All members receive a reminder email 7-days before renewal
    • Please take that time to make any updates to your payment method, if needed. 
    • If payment still fails on the 1st, you’ll be notified via email too. You can attempt to fix the issue before an automatic retry happens on the 2nd!

    If the second attempt fails, the subscription is canceled and the spot may be taken by someone else when the shop reopens on the 2nd.

    👉 We recommend fixing the issue quickly and emailing us on hibahudastore@gmail.com to request a manual retry before the automatic one (Subject to our availability).

    Q: How do I edit my payment method?
    You can edit your payment method from the "Manage Subscription" portal sent in your welcome email (if it's expired - you can request a new one on this page) using the following steps:
    1- Click on the "See More Details" button

    2- Scroll down and click edit in the "Payment Method" Section

    3- Click "Send Email" when prompted, then follow the email directions to update your info!

    Q: How do I edit my address? 
    You can edit your address from the "Manage Subscription" portal sent in your welcome email (if it's expired - you can request a new one on this page) using the following steps:
    1- Click on the "See More Details" button

    2- Scroll down and click edit in the "Payment Method" Section

    3- Make the edits you need and click "Save"!

    👉 Please note this does not change the address on your already-paid orders, so if you need that changed, make sure you reply to our pre-shipping check-in email!

    Q: What are my responsibilities as a club member? 

    Please:

    • Monitor your payments and fix failed charges promptly to keep your spot
    • Keep your address updated before each charge
    • Keep an eye on your tracking and custom clearance: All packages have tracking numbers that will be emailed to you! Please keep an eye on it and reach out to your post office if you notice it is stuck at customs, for example, to avoid a return!
    • Stay up to date with this page and all shop policies
    • Stay up to date with this page and shop policies: You automatically agree when you let your subscription renew.
    Thank you for wanting to join the club ♡

    Please note that we reserve the right to handle requests and issues case by case as needed.