Monthly Club Overview
Hi there, potential club member!
Thank you for wanting to join the club! As a member, not only do you get awesome rewards every month, but you also help us keep creating and making new things, so thank you for being awesome! ♡
Thank you for wanting to join the club! As a member, not only do you get awesome rewards every month, but you also help us keep creating and making new things, so thank you for being awesome! ♡
Here's a simplification of how this works:
- Sign up window: The sign up window for new members each month is ~from 9 PM on the 2nd to 9 PM on the last day of the month, GST.
- Lock-Down: ~9 PM on the last day of the month, GST, we will lock the website to set up the rewards for the next month, and we will leave it closed until ~9 PM on the 2nd, GST, to allow current members to reach out if their auto-renew faced payment issues!
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Payments: When you sign up, you will be charged for the current month (GST) immediately, giving you access to the month's rewards!
After that, payments will reoccur on their own every first of the month as long as you're still subscribed - giving you access to the new month's rewards! - Rewards: Digital rewards for all tiers will be immediately emailed upon payment! That's why they are generally not refundable as we can't exactly take them back! Physical rewards, on the other hand, are preorders and they won't ship to you until ~two to four months after your payment!
- Subscription Cancelation: Towards the end of each month, we will reveal the art for the following month on our Instagram page @HibaHudaTeam. Based on it, you can choose to stick around or cancel your subscription before the shop is locked at the end of the month! (Canceling a subscription does not refund or take away rewards you already paid for; it only stops future charges!)
- Pre-Shipping Check in: For tiers with physical rewards, we will email you with pictures of them before we ship them out and give you a time-window (usually ~2 days) to email us back if you have any address changes or wish to refund your pin preorder if you're unhappy with the final result, for example!
FAQs
If the below doesn't answer your question, feel free to reach out on HibaHudaStore@gmail.com !
Q: What are the available tiers?
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Sprout Tier:
This tier is a great way to get rewards and show support at a low cost!! Only 50 seats are available in it and you will monthly receive an email with:
❀ A password for the Exclusive Store to shop extras of club pins and other exclusive goods, if available!
❀ A monthly 20% off code for the non-exclusive store! (usable more than once, but can't be used on club subscriptions themselves!) -
Seedling Tiers:
These tiers are limited to 40 seats each and include a physical PREORDER! Estimated ship-out date is two to four months after the design drops if there are no unforeseen delays!
As a blooming Seedling, you get:
❀ One monthly discounted Exclusive and Limited Edition pin depending on the variant you picked!
❀ One monthly freebie sticker depending on the variant you picked!
❀ All the rewards from the Sprout tier! -
Rose Tier:
This tier is limited to 30 seats and includes a physical PREORDER! Estimated ship-out date is two to four months after the design drops if there are no unforeseen delays!
As a fully bloomed Rose, you get:
❀ Both monthly discounted Exclusive and Limited Edition pins!
❀ Both monthly freebie stickers!
❀ All the rewards from the Sprout tier!
Q: What do you mean by "exclusive" and "limited edition"?
Limited Edition means that no remakes of the exact same pin variant will ever be made by us after in-hands drop!
Exclusive means that for at least a year after a club pin is revealed (or a listing is added to the exclusive store) we will only ever sell it to club members (through the subscription or the exclusive store) or in conventions (and markets, etc)!
Plus, each club tier has limited seats (number subject to change in the future): If they sell out before you get one, you'll have to check back to see if a spot has been emptied for snagging and hope what you want didn't sell out!
Exclusive means that for at least a year after a club pin is revealed (or a listing is added to the exclusive store) we will only ever sell it to club members (through the subscription or the exclusive store) or in conventions (and markets, etc)!
Plus, each club tier has limited seats (number subject to change in the future): If they sell out before you get one, you'll have to check back to see if a spot has been emptied for snagging and hope what you want didn't sell out!
Q: Where will I receive my discount code and Exclusive Store password?
After the transaction goes through, you should receive a "Welcome to the Club" or "Thanks for your Order" email that includes the discount code and password for the month! If you don't see it, please give it a little time and check your Junk folder, but email HibaHudaStore@gmail.com if you still can't find it!
Q: What is the Exclusive Store? Where can I find it?
The Exclusive Store is a collection on our site where everyone can view items' images and info, but you need the current club password to buy them!
You can use this direct link here to visit it, or you can find it at the menu on the top of our store, and even among our "Shop by Category" collections!
You can use this direct link here to visit it, or you can find it at the menu on the top of our store, and even among our "Shop by Category" collections!
Q: I just subscribed - when will my pins ship?
Physical club subscriptions are preorders, not in-hands! Thus, please expect a delay of ~two to four months from the time you pay the month's subscription to the time your order ships out!
Q: I placed another order on the shop - Can I merge it with my club preorder to save on shipping?
Unless your order has already been shipped out or it's too inconvenient or such, then yes! Just email us ASAP on hibahudastore@gmail.com with the number of your orders and we'll check it out for you! (This is usually limited to 2 orders at a time)
Q: My "Manage Subscription" link expired!
Manage Subscription links expire in 24 hours, but no worries! Please request a new one from this page!
Q: Can I cancel my subscription?
Absolutely! You can cancel at any point before the shop is locked at the end of the month: If you've already been charged for a certain month's subscription, then canceling your subscription does not refund that charge or take away that month's rewards. However, it does mean you will no longer be charged on the following months. Thus, you need to cancel your subscription before the shop is locked for the month to avoid the auto-renewal charge on the 1st of the next month, GST!
We will always aim to post the upcoming month's rewards on Instagram (@hibahudateam) before we lock the website so you can decide if you want to cancel, stay, or change your tier before you're locked out! In the case that we did not do that for some reason, we will offer alternatives such as emailing us for changes/cancelations even if the shop is locked.
We will always aim to post the upcoming month's rewards on Instagram (@hibahudateam) before we lock the website so you can decide if you want to cancel, stay, or change your tier before you're locked out! In the case that we did not do that for some reason, we will offer alternatives such as emailing us for changes/cancelations even if the shop is locked.
Here are the steps to cancel:
- Access your "Manage Subscription" portal sent in your welcome email (if it's expired - you can request a new one on this page)
- Click on the "Cancel Subscription" button
- Click "Cancel Subscription" again when asked to confirm
- Done!
Please note that using the "Manage Subscription" portal to cancel your subscription should cancel all the subscriptions you see in the portal. Thus, if you have multiple subscriptions and you only want to cancel one of them, please email us on hibahudastore@gmail.com to do the cancelation for you to avoid losing your spots in the ones you don't wish to!
Q: Can I change my selected tier?
Yes! You can upgrade or downgrade your tier as long as seats are available in the new tier you want! To do that, you first need to cancel your current subscription (please see above) then purchase a new one with the tier you want.
Please note that just like any new subscription purchase, you will be immediately charged and will receive the rewards of the month you purchase in. Thus, please make sure you make the new purchase on the correct month, GST! For example, if you were subscribed and charged for the Rose tier in January and you wanted to downgrade to a Seedling tier for February designs: You will want to cancel you Rose subscription before the lock-down at the end of January, and then sign up to the Seedling tier after the shop reopens in February so you get February rewards in your new tier!
Please note that just like any new subscription purchase, you will be immediately charged and will receive the rewards of the month you purchase in. Thus, please make sure you make the new purchase on the correct month, GST! For example, if you were subscribed and charged for the Rose tier in January and you wanted to downgrade to a Seedling tier for February designs: You will want to cancel you Rose subscription before the lock-down at the end of January, and then sign up to the Seedling tier after the shop reopens in February so you get February rewards in your new tier!
Q: What if I don't like how the pins turned out?
Like we do with our normal preorders, we will email you with pictures of how the pins turned out before ship-out: You can tell us if you have any address changes or if you wish to cancel your preorder if you're unhappy with the final result, for example! We never want you to be unhappy with our pins!
P.S: please note that an amount equivalent to the price for Sprout Tier will not be refunded in this case as you would have already received the digital rewards regardless of what tier you're subscribed to and we can't really take them back! Thanks for understanding ♡
P.S: please note that an amount equivalent to the price for Sprout Tier will not be refunded in this case as you would have already received the digital rewards regardless of what tier you're subscribed to and we can't really take them back! Thanks for understanding ♡
Q: My payment failed (ex: declined card) on renewal! Did I just lose my subscription?
All members receive an email alert 7 days before their subscription renews so they have a heads up of the upcoming charge and can make any updates to their payment method, if needed. Additionally, if the transaction fails at the 1st of the month, you will be emailed a notification of the failure so you can see to the issue before subscription is open to the public on the 2nd and your spot is potentially taken! Please note it is your responsibility to keep an eye on the charge going through regardless of alert emails, as they might go to junk mail or not be sent for some reason!
Automatically, a second retry attempt will be made on the 2nd after an initial failure:
- If you've fixed the issue and the transaction works this time - you're still in!
- If the transaction fails again, then your subscription will sadly be canceled, and you'll have to try to snatch a spot again when the store opens back up on the 2nd.
For this reason, we advice quickly fixing the issue and then reaching out to us on hibahudastore@gmail.com to manually retry the charge for you if your payment failed so you don't have to wait untill the automatic retry and possibly lose your subscription! Of course, reaching out to us does not guarantee that we will be available to give you a manual retry as we might have our own circumstances - thanks for understanding!
1- Click on the "See More Details" button
2- Scroll down and click edit in the "Payment Method" Section
3- Click "Send Email" when prompted, then follow the email directions to update your info!
Q: What are my responsibilities as a club member?
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Make sure your payment goes though: All members receive an email alert 7 days before their subscription renews so they have a heads up of the upcoming charge. Additionally, if the transaction fails, you will be emailed a notification of the failure so you can see to the issue. Regardless of those emails going through, it's your responsibility to keep an eye on the payment going through and remedy any issues before your subscription gets automatically canceled upon second failure on the automatic retry!
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Make sure your address is correct before a new charge: You can edit your address from the "Manage Subscription" portal sent in your welcome email (if it's expired - you can request a new one on this page) using the following steps:
1- Click on the "See More Details" button
2- Scroll down and click edit in the "Payment Method" Section
3- Make the edits you need and click "Save"!
Please note that this does not change the address on your already-paid orders, so if you need that changed, make sure you email us in the pre-ship-out time window!
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Keep an eye on your tracking and custom clearance: All packages will have tracking numbers that will be sent to you a little while after the pre-ship-out emails! Please make sure you keep an eye on it and reach out to your post office if you notice it is stuck at customs, for example, to avoid a return!
- Make sure you are up to date on all our shop policies: Our shop policies still apply to the club like any other purchase and you automatically agree to them when you place an order/let your subscription renew!
Thank you again for wanting to join the club! Please be sure to read our Pin-Grading policy, our Shipping Policy, and our Refund policy too!
As always, please note that we reserve the right to resolve requests and issues on a case by case basis differently from stated here as we see fit sometimes.
As always, please note that we reserve the right to resolve requests and issues on a case by case basis differently from stated here as we see fit sometimes.